Here are some things you can do to troubleshoot the issue.
- Make sure the email you used to reset your password is the email account you're checking for the instructions.
- Check your junk folder in your email program to be sure your email program isn’t blocking firstname.lastname@example.org.
- Are you able to pull in other emails through your program?
- Sometimes it just takes a while for emails to arrive. Be patient and check your email again later.
If its been over 10 minutes and you still haven't received the email, please contact us so we can make sure your email is configured correctly on our end.